Sample Complaint Letter

(Your Full Address and phone number)
(If you prefer, you can also include your Email Address)

(Date)

(Name of Contact Person, if available)
(Title, if available)
(Consumer Complaint Department, if you cannot identify the contact
person)
(Company Name)
(Full Address)

Dear (Contact Person):

Re: (Receipt/Transaction/Contract/Account Number)

On (date), I (bought, paid for) a (name of the product with serial or model number or service received) at (location).

Unfortunately, your product (or service) was unsatisfactory. I am disappointed because (explain the problem: the product does not work
properly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented at the time of sale).

I have already (e.g. explained my concern, or talked to the store manager, or other attempts you have done to resolve the issue) on
(date).

I would like to resolve this by (the specific action you would like: money back, charge card credit, repair or exchange, for example). Enclosed please find a copy of my (receipt, guarantee, warranty, contracts, etc.) for your reference. (Do not send originals!)

Your response by (date, usually 10 working days) will be appreciated. I can be reached at (email/home address or phone number). If this
matter is not satisfactorily resolved, I will file a formal complaint to (check the Resources section at the end of this book for the appropriate agency).

Thank you for your prompt attention to this matter.

Yours sincerely,
(your signature)

(Your name)

Enclosure(s): (Copy of receipt, guarantee, warranty, contracts, etc.)

Send only copies of receipts to the company. Keep copies!
Please see next page for the Layout I would like this letter to resemble:

1. List the purchase item, date & location

2. Describe the problem and outline the actions you have taken to date.

3. Ask for specific action.

4. Allow time for action and next step.