Canadian Chinese Consumers Association (B.C) 華人消費者協會 - 處理消費者諮詢及投訴程序

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Consumer Tips Booklet Distribute Location

Vancouver Area

SUCCESS
28 West Pender Streets,
Vancouver, B.C., V6B 1R6

Chinese Cultural Center
50 East Pender Street,
Vancouver, BC, V6A 3V6

Marpole Oakridge Community Center
990 West 59th Street,
Vancouver, BC, V6P 1X9

Renfew Community Center
2929 East 22nd Ave.,
Vancouver, BC, V5M 2Y3

Burnaby Area

Burnaby Public Library
6100 Willingdon Ave.,
Burnaby, BC

Richmond Area

Chinese Cultural Center
864-4400 Hazelbridge Way,
Richmond, BC, V6X 3R8

Richmond Public Library – Main Branch
100-7700 Minoru Blvd.,
Richmond, BC, V6Y 1R9

Richmond Public Library – Richmond Branch
150-11590 Cambie Road,
Richmond, BC, V6X 3Z5

SUCCESS
220 – 7000 Minoru Blvd.
Richmond, BC, V6Y 3Z5

Surrey Area

SUCCESS
206-10090 152 Streets,
Surrey, BC, Canada, V3R 8X8

Fleetwood Public Library
15996-84 Ave.,
Surrey, BC, V4N 0W1

處理消費者諮詢及投訴程序

Saturday, 04 September 2010

Activities Highlight

Dispute Resolution

Consumer Tips Booklet

Membership Application

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處理消費者諮詢及投訴程序

電話留言諮詢

程序一、工作人員會在五個工作天內以電話回覆;
程序二、工作人員會記錄消費者的問題及基本通訊資料;
程序三、一般查詢會在七個工作天內以電話回覆;
程序四、消費者的基本通訊資料將被保密;
查詢問題將有機會被刊登;

電話留言或來函投訴

程序一、工作人員會在五個工作天內以電話回覆;
程序二、投訴表格將會在第一次的電話回覆後的同一日以傳真、
         電郵或郵寄方式發出;
程序三、受理通知書會將會在接收投訴表格後的兩個工作天內發出;
程序四、投訴部門的有關工作人員會在發出受理通知書後的
         七個工作天內以電話作初步回覆;
程序五、投訴部門的有關工作人員會在二十七個工作天內以書面
         通知投訴人分析結果及意見;
程序六、消費者的基本通訊資料將被保密; 投訴個案將有機會被刊登;
程序七、如有需要，本會願以繼續協助投訴人跟進投訴個案;

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