Demand for CCCA Consumer Helpline has increased drastically by 67% in 2009. We have received 202 calls in 9 months:
Year
Total # of calls received
# of calls per month
185
15.4
151
12.5
94
13.4
202
22.4
*Data were only available for the number of months indicated rather than a 12-month period due to unforeseeable reasons. Data were also missing years 2005 & 2006.
Out of the 202 phone calls, 54 of them were inquiries for information or service referrals. The remaining 148 calls were complaints against a specific company. 47% of the callers were Mandarin speakers and 53% of the callers are Cantonese speakers. The following chart shows the top 10 Complaint Categories:
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